Hours & Policies
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Thank you for choosing Holistic Health Massage! My goal is always to make sure that all of my clients expectations are met and in order to do that I would like to share some policies that will help ensure an optimum session and respect the next client's and the therapist's scheduled time.
If this is your first visit to Holistic Health Massage, please arrive 10 minutes early to allow time to fill out a health history form and for a conversation about your specific goals for that day. In general, arriving a few minutes early is a great way to enhance your experience by allowing your mind and body to relax into a more receiving state. Please note that I do lock my office door while in a session for security. Please feel free to use the restroom, have a seat in the hall waiting area provided, take a deep breath and relax.
If you are running late, please call and I will do my best to accommodate you. If it is 10 minutes or more I will likely have to shorten your session that amount of time and the full price will be charged for the actual time scheduled. To be fair, should I ever find myself late or running behind I will compensate you with either additional time or a price adjustment.
I ask that you respectfully provide at least a 24 hour notice of cancellation. 608-317-2937
Recognizing that I do set aside the scheduled time just for you, have other clients to consider, and have to maintain smooth business operations, I charge half price for the first missed/late canceled session and full price for any session after. Canceling an appointment with less than 24 hours notice where the intent is to use a gift certificate or when the client has a massage package, will result in forfeiture of that certificate or equivalent amount of the client's package. Clients may be asked to guarantee future appointments with a credit card.
I understand that emergencies, sudden illnesses, weather conditions etc. occur and reserve the right to waive the fees of the cancellation policy at my discretion, so please call as soon as you can if you need to cancel for one of these reasons.
Thank you and I look forward to assisting you in your wellness journey.
|Tuesday||By Appointment Only|
|Wednesday||By Appointment Only|
|Thursday||By Appointment Only|
|Friday||By Appointment Only|
|Saturday||By Appointment Only|